Frequently asked questions about rm99

rm99 does not charge any fees for deposits. However, mobile payment services such as KBZPay or Wave Money may apply their own service fees. Those fees are set by the payment provider and have nothing to do with rm99. You can deposit with as little as 3,000 Ks and the amount reaches your account with no deductions.

Yes. You can deposit at rm99 using Wave Money, and the process is quick and straightforward. Any Myanmar player with a Wave Money account can use this method — just transfer to the designated Wave Money number and send a screenshot of your transfer as confirmation. The minimum deposit is 3,000 Ks.

There are 4 deposit methods at rm99 — KBZPay, Wave Money, and AYA Pay and Bank Transfer. Players can choose whichever method suits them, and the minimum deposit is 3,000 Ks regardless of method. These options were chosen to cover the everyday payment needs of players in Myanmar.

KBZPay deposits are normally credited to your rm99 account quickly. Once you have made the transfer, send the screenshot to our support team and your account will be topped up after verification. If anything goes wrong, our 24/7 Live Chat is available to help right away.

Yes. AYA Pay is one of rm99's official deposit methods, just like KBZPay and Wave Money — fast and with no fees. If you have an AYA Bank (AYA Pay) account, you can deposit smoothly with a minimum of 3,000 Ks and get straight into the game.

To open an account at rm99, you need a Myanmar phone number or email address and your own payment wallet (KBZPay / Wave Money / AYA Pay). You also need to confirm that you are 21+. Fill in your details on the rm99 login page and you're ready to play.

If you forget your password, use the "Forgot Password" option on the rm99 login page. Verify with the phone number or email used during registration and you can set a new password. If the problem continues, our 24/7 Live Chat will help you. Make sure you only log in through the official site — watch out for phishing sites.

No. Each player at rm99 can register only once and is allowed one account only. If duplicate accounts are found, they may be closed and bonuses forfeited. You can invite friends through your referral link, but each person must register with their own individual account.

If you want to change personal details such as your phone number or payment wallet, contact rm99's 24/7 Live Chat right away. The support team will verify your identity and make the necessary changes. All personal information is handled carefully in line with our privacy policy.

rm99's welcome bonus gives you 100% of your first deposit, up to 300,000 Ks. For example — deposit 20,000 Ks and you get a 20,000 Ks bonus on top, giving you 40,000 Ks to play with. The bonus can only be withdrawn after meeting the 20x wagering requirement.

There are 2 ways to contact rm99 — (1) directly through the website's 24/7 Live Chat, and (2) by emailing [email protected]. These are the only official contact channels at rm99, and both offer support in Burmese.

The rm99 support team is available 24 hours a day, 7 days a week (24/7). Even past midnight Myanmar Standard Time (MMT, UTC+6:30), Live Chat is there to help, so players can reach out any time without worry.

For faster assistance whenever you contact us, have the following information ready —

• Your registered phone number or username
• The date and time the issue occurred
• A payment screenshot (if the issue involves a deposit or withdrawal)
• An error message screenshot (if applicable)

Having these ready will allow the support team to resolve your issue more quickly.

Yes. The rm99 support team provides service in Burmese. You can write in Burmese on Live Chat and the team will reply in Burmese too. It's been designed with Myanmar players in mind so language is never a barrier.

If you think your account has been suspended, open a Live Chat on the rm99 website and send a message with your registered phone number, username, and the suspension notice (if you received one). You can also email us at [email protected]. Our support team will look into it and get back to you.

Withdrawal processing at rm99 normally takes 5 to 30 minutes. Once your withdrawal request is verified, it is processed immediately to your chosen method. If it takes longer than usual, contact 24/7 Live Chat to check.

Yes. rm99 only sends withdrawals to a payment wallet registered under the player's own name. Withdrawals to a third-party account that is not in your name are not allowed — this is to protect the security of every player's funds.

You can withdraw, but only after the wagering requirement is met. For rm99's welcome bonus, you must wager the bonus amount × 20 before withdrawing. For example — if you receive a 20,000 Ks bonus, you need to wager 400,000 Ks in total before bonus winnings can be withdrawn.

The minimum withdrawal amount at rm99 is 20,000 Ks. Amounts below this cannot be requested. All withdrawal requests are processed after checking whether the bonus wagering requirement has been fulfilled.

If your withdrawal request has been pending for more than 30 minutes, open 24/7 Live Chat on the rm99 website and send the withdrawal request ID or screenshot, amount, payment method, and request time in full. The support team will check and handle it right away.

rm99 does not charge any withdrawal fees. However, payment services such as KBZPay, Wave Money, or AYA Pay may apply their own transfer fees. Those fees are set by the payment provider and are not decided by rm99.