rm99 Terms & Conditions and Terms of Service Agreement

By accessing the rm99 platform, registering an account, or using any of our services, you confirm that you have read and agreed to each of the terms stated here. If you do not agree to these terms, please stop using our services.

rm99 reserves the right to update these terms and conditions at any time. When significant changes are made, the revision date on this page will be updated and players are expected to check it regularly.

1.1 — Single Account Policy

Each player may only open one account at rm99. If duplicate accounts are found sharing the same IP address, personal information, or payment account, those accounts may be closed immediately.

1.2 — Provide Accurate Information

The details entered when opening an account — name, date of birth, phone number, payment account — must be accurate and complete personal information. If an account is found to have been opened with incorrect information, it may be suspended and any remaining balance may be frozen.

1.3 — Account Security Responsibility

The player is responsible for keeping their login details and password secure. Any access or activity carried out through their account is considered to have been done by the player themselves. If there is any sign of unauthorised account activity, the platform must be notified immediately.

2.1 — Minimum Age 21

rm99 services are available to adults aged 21 and above (21+) only. We strictly prohibit anyone under 21 from accessing and playing.

2.2 — Age Verification

When withdrawal requests are made or suspicious activity is detected, rm99 may request a copy of the player's national ID card or passport with photo to verify their date of birth.

3.1 — Why Verification Is Required

To maintain the security of the service and ensure compliance with financial regulations, rm99 has the right to carry out KYC (Know Your Customer) verification.

3.2 — Required Documents

• A copy of a photo ID card or passport
• A proof of address document issued within the last 3 months
• Proof of ownership of the KBZPay / Wave Money / AYA Pay account in use

3.3 — If Verification Is Incomplete

If the requested documents are not submitted within the set period, withdrawals may be put on hold and the account may be temporarily suspended.

4.1 — Deposits

• Minimum deposit amount — 3,000 Ks
• Accepted payment methods — KBZPay, Wave Money, AYA Pay, bank transfer
• Deposits will only be credited to the account after they have been verified as correct
• Only payments made from the player's own account are accepted; payments made by third parties will be rejected

4.2 — Withdrawals

• Minimum withdrawal amount — 20,000 Ks
• Withdrawal processing time — 5–30 minutes (during normal operating hours)
• Withdrawals will only be sent back via the same method used to deposit
• Withdrawals may be put on hold if KYC verification is incomplete
• rm99 has the right to decline a withdrawal request if the bonus wagering requirement has not been met

4.3 — No Refunds

Money lost in play will not be refunded. Deposits cannot be reversed once completed — so please check the amount carefully before depositing.

5.1 — Welcome Bonus

rm99 offers first-time depositors a 100% first deposit bonus — up to 300,000 Ks. To withdraw the bonus, you must wager the bonus amount × 20 times.

Example 1 — If you deposit 20,000 Ks, you receive a 20,000 Ks bonus and can play with a total of 40,000 Ks. To be eligible to withdraw, you must first wager 20,000 Ks × 20 = 400,000 Ks.

Example 2 — If you deposit 620,000 Ks, you receive the maximum bonus of 300,000 Ks and can play with a total of 920,000 Ks. To be eligible to withdraw, you must first wager 300,000 Ks × 20 = 6,000,000 Ks.

5.2 — General Bonus Terms

• Bonus funds may not be withdrawn from the date of deposit until the wagering requirement has been met within the set period
• If a withdrawal is requested before the bonus wagering requirement is met, the remaining bonus balance will be forfeited
• If a bonus is found to have been fraudulently used by combining multiple deposits or accounts from different players, the bonus will be reversed
• rm99 reserves the right to modify or cancel any bonus or promotion offer at any time

5.3 — VIP Cashback Program

Players can reach Bronze, Silver, and Gold VIP levels based on their play volume and earn weekly cashback — up to 0.4% for Bronze, up to 0.8% for Silver, and up to 1.2% for Gold. VIP level changes are at rm99's discretion.

6.1 — Fair Play Policy

rm99 guarantees that game results are random through SSL encryption and a fair gaming system. Our platform puts transparency between players and the platform first.

6.2 — Gaming Limits

Players should only play with amounts that match their financial situation. Please be aware that gambling is not a reliable source of income.

6.3 — Gaming Violations

Exploiting the game system, abusing bugs to obtain prizes unfairly, or using software tools to gain an advantage in play are strictly prohibited. If discovered, winnings will be forfeited and the account may be closed.

The following actions are strictly prohibited on rm99 —

• Opening multiple accounts for the purpose of claiming bonuses
• Using the platform for money laundering purposes
• Using hacking methods, code manipulation, or third-party software to interfere with gameplay
• Accessing and playing another person's account without their personal consent
• Attempting to access from restricted countries via VPN or proxy
• Being hostile, abusive, or threatening toward the platform and its staff
• Sharing another player's personal information without permission

If any of these prohibitions are violated, you may report it to us and rm99 has the right to take action in accordance with the law.

8.1 — Closure by rm99

rm99 may suspend or close any player's account with prior notice or immediately upon a security alert — including violations of Section 7, incomplete KYC, or serious misuse of the platform.

8.2 — Closure Requested by the Player

If a player wishes to close their own account, they can request this via 24/7 Live Chat or by contacting [email protected]. Any remaining balance will be returned once withdrawal requirements are met.

8.3 — Self-Exclusion

Players who are concerned that gambling may cause financial or personal problems can request a temporary or long-term self-exclusion from us. Visit the Responsible Gaming page to get in touch.

All content, designs, logos, graphics, and software displayed on the rm99 website are the intellectual property of rm99 or assets licensed from third parties.

Without prior permission from rm99, players may not —

• Copy and distribute the service's content
• Use rm99's trademark in personal advertisements
• Reverse-engineer the platform's code

Any violations will be dealt with in accordance with the law.

10.1 — Gaming Losses

rm99 is not responsible for any financial losses resulting from money lost in gameplay. Players enter games by their own choice and must understand that losses are part of the nature of gambling.

10.2 — Technical Failures

rm99 cannot be directly responsible for financial losses related to game interruptions caused by server downtime, network disconnections, or third-party service failures. However, in such cases, we will do our best to handle any deposited funds as fairly as possible.

10.3 — External Websites

The rm99 website does not include external links. rm99 is not responsible for any issues that arise if players independently find and visit external websites.

rm99 aims to keep the platform running 24 hours a day. However, the service may be interrupted for a limited time due to scheduled maintenance, technical issues beyond our control, or internet infrastructure failures.

If there are any specific reasons related to such incidents, rm99 will notify players via Live Chat and will try to keep any downtime as short as possible.

If you have any questions or complaints about these terms and conditions —

• 24/7 Live Chat — contact us directly from the website
• Email — [email protected]

Our team provides support in Myanmar language and will be happy to assist with any matter. After reading these terms, log in to start playing at rm99.