rm99's Privacy Policy

rm99 is an online casino platform designed for players in Myanmar. We are committed to handling every player's personal information and private data responsibly.

This privacy policy applies to all players who use the rm99 website and services. By using this website, you are considered to have read and accepted the terms set out in this policy.

We will protect your personal information in accordance with data protection regulations and we clearly state that it will never be sold to any third party in any form.

The personal information we may collect during registration, deposits and withdrawals, and communications includes the following —

• Name, date of birth and age verification
• Email address
• Phone number
• National registration number or national ID card details
• KBZPay, Wave Money, AYA Pay or banking details

To improve our service and maintain security, we also automatically log technical data —

• IP address and approximate location (country and township level only)
• Browser type and version
• Device model and operating system
• Login and logout times
• Cookies and session browsing history

We record gameplay history, deposit and withdrawal history, and bonus usage history. This data helps with account verification, anti-money laundering protection, and resolving disputes.

Information collected from players is used for the following purposes —

• To create and verify accounts
• To process deposits and withdrawals
• To distribute bonuses and rewards
• To provide customer support via 24/7 Live Chat
• To protect the security of player accounts

We use your data to meet our legal obligations under Anti-Money Laundering (AML) regulations and KYC (Know Your Customer) requirements to confirm that players are at least 21 years old. When required by law, we are obligated to cooperate with the relevant authorities.

We analyse player usage patterns to improve our services, fix technical issues, and enhance the overall casino experience.

Cookies are small text files stored on your browser by a website. They help remember player login sessions, save language preferences, and keep the site running smoothly.

The types of Cookies we use on our site are —

• Essential Cookies — required for the site to function properly
• Performance Cookies — to understand how players use the site
• Functional Cookies — to show content more relevant to the player

You can disable Cookies through your browser settings, but please note that some features of the site may be limited as a result.

rm99 does not sell, rent, or disclose players' personal information to third parties without consent. However, data may be shared in the following cases —

• With payment processors such as KBZPay, Wave Money, and AYA Pay to handle transactions
• With service providers conducting security checks
• With relevant authorities when required by law
• In connection with company mergers or corporate matters

Any third-party service provider we work with is bound by a contract that limits their use of data strictly to the purposes we specify.

rm99 uses advanced security technologies to protect player data —

• Data transfers are protected using SSL (Secure Socket Layer) encryption
• Financial data is encrypted before being stored
• Multi-factor authentication is used to prevent unauthorised access
• Servers are regularly audited and security vulnerabilities are addressed

However, players should also be aware that no internet connection can be guaranteed 100% secure. Players themselves are also responsible for the security of their own account access.

We retain player data for as long as the account remains active. After an account is closed, data is kept for a set period as required by law and then deleted. If there are any pending legal matters, data will only be deleted once those matters are resolved.

Every rm99 player has the following rights regarding their personal information —

To exercise any of these rights, please contact our customer service team.

rm99 services are intended for adults aged 21 and above only. If we find that any player is using our services while under the age of 21, their account will be closed immediately and any related funds will be handled accordingly.

When a player registers by declaring that they are 21 or older, we will treat that declaration as accurate. Any misrepresentation will be subject to the relevant consequences.

We review this privacy policy from time to time and will update it when necessary. When the policy is updated, the date of the change will be shown on this page and players will be notified by email or an on-site notification.

If players continue to use the site after a policy change, they will be considered to have accepted the updated policy. We therefore encourage you to read this policy regularly.

This privacy policy shall be interpreted in accordance with rm99's applicable amendments and governing laws. The manner, procedures, and responsibilities for any disputes relating to data handling shall be governed by this policy and rm99's terms and conditions page.