How to play responsibly on rm99
Gaming should be fun. rm99 provides tools and guidance to help you understand your own limits, set boundaries, and play in a healthy way.
What is Responsible Gaming
At rm99, our players' wellbeing comes first. We acknowledge that online casino gaming carries real challenges — losses happen when wins don't come. That's why we provide tools to help you stay in control and keep the focus on enjoyment.
Responsible Gaming means treating gambling purely as entertainment, keeping financial losses within limits, and making sure it does not affect your life or relationships. Gaming can be fun, but if control slips, the consequences can be serious — that's something worth keeping in mind.
Understanding the risks that come with gambling, and playing in a way that protects yourself, is the approach most rm99 players follow. This page covers how to review your gaming habits, how to set limits, and how to get help — all in full detail.
Protection Tools and Policies
Self-Exclusion
If you want to take a break from gambling, you can use the Self-Exclusion feature. You can suspend your account for anywhere from 7 days to 6 months, and during that period you will not be able to log in and play.
Deposit Limits
You can set a maximum amount you are allowed to deposit per day, per week, or per month. Reducing this limit takes up to 24 hours to come into effect, giving you more time to make a steady decision.
Time-Out
You can request a Time-Out lasting from 24 hours to 30 days. It gives you a break from gaming when personal matters come up or you simply need some time away.
Checking Your Gaming History
You can review your deposit, withdrawal, and gaming history directly from your account. Checking it regularly helps you understand your spending and make more mindful decisions.
24/7 Support
For any issues related to gaming, you can contact rm99's Live Chat support in Myanmar language 24 hours a day, 7 days a week. Responsible gaming concerns are given priority.
Minor Protection
rm99 performs ID verification and checks to ensure that no one under the age of 21 is able to play. Parental Control is recommended to protect younger family members.
Warning Signs
When gambling shifts from fun to a problem, the following signs tend to appear. If you notice any of these signs in yourself, you should take a break right away.
- You keep playing to try to win back money you've lost
- You are using money meant for essential expenses (food, rent) to gamble
- You have to hide your gambling from family or friends
- You are taking out loans to fund your gambling
- You feel like you cannot stop gambling, or you experience strong urges to play
- Gambling is affecting your work, studies, or relationships
- You want to stop gambling but cannot do it on your own
If any of the above signs apply to you, you can reach out for help through rm99's Live Chat and request Self-Exclusion. The sooner you address the problem, the better.
How to Use Responsible Gaming Tools
You can easily access the responsible gaming tools within your rm99 account. Follow the steps below.
Log in to rm99
Log in to the rm99 website with your account and open Profile Settings.
Find the Responsible Gaming menu
In Account Settings, look for the "Responsible Gaming" section.
Choose the tool you want
Select Deposit Limit, Time-Out, or Self-Exclusion, then set the period or amount.
Confirm
Once you confirm the limit, it takes effect immediately. Please note that a minimum lock-in period is set in advance and cannot be cancelled.
Get help from Support
If you have any trouble using the tools, rm99's Live Chat is available 24 hours a day with Myanmar-language support staff ready to help.
How to Manage Your Budget
Setting a proper budget for gambling is one of the best ways to stay in control. The minimum deposit at rm99 is 3,000 Ks. By deciding in advance how much you can deposit, you can enjoy playing without affecting other living expenses.
Treat gambling as a form of entertainment and only use money that, if lost, will not affect your life.
Decide in advance how long you will play each day, and use the Time-Out tool to stay on track.
Understand that you can lose when gambling, and do not assume that chasing losses will turn things around.
Do not use borrowed money or your family's daily living expenses for gambling under any circumstances.
Minor Protection
rm99 takes strong action to prevent anyone under the age of 21 from being able to play. Age verification is carried out during account registration, and suspicious accounts are reviewed.
If you are concerned that children in your home could access gambling, you can install Parental Control software on your computer or phone to block gambling sites. rm99 Support can advise you on this, and additional protection tools can be set up to ensure that only one authorised family member can access the account.
If you find out that a family member under 21 is gambling, please notify rm99 Support immediately — we will act right away.
How to Get Help
If you feel that gambling is becoming a problem, you do not have to deal with it alone. rm99 provides the following services.
Contact Live Chat
Open Live Chat on the rm99 website and say you would like "Responsible Gaming" support. Our Myanmar-speaking team is available 24 hours.
Contact by Email
You can email [email protected] at any time for Responsible Gaming matters. Personal issues are handled with full confidentiality.
There is no pressure to keep playing — if you request Self-Exclusion, it will be processed immediately with no questions asked, and you will not be encouraged to return.
Responsible Gaming at rm99 — Frequently Asked Questions
A better way to play —
stay in control while you enjoy
Use rm99's protection tools to set limits and play responsibly. Support is always available if you need it.
Games you can enjoy on rm99
Now that you understand how to play responsibly, feel free to explore rm99's game sections.